Returns & Exchanges

At Fresh Roasted Coffee, we want you to love every brew; if you are not satisfied with your purchase, please contact us within 30 days for a replacement or store credit. Due to the perishable nature of our products, we cannot accept returns on roasted coffee, but we are committed to making it right.

Return Process

• 1.
  Contact Support

  Email our customer experience team with your order number and a brief explanation of why the product didn't meet your expectations.

• 2.
  Provide Feedback

  For quality control purposes, please include the roast date and batch number found on the back of your coffee bag.

• 3.
  Resolution Selection

  Choose between a one-time replacement of a different roast profile or a store credit applied directly to your account.

• 4.
  Equipment Returns

  For non-perishable brewing equipment, ensure the item is in its original packaging and use the provided prepaid shipping label to return it to our warehouse.